Shipping policy

1) Order Processing & Handling

Processing time: Orders are typically processed within [5 business days] after payment is received.
Vendor fulfillment: As we use drop shipping, items may be shipped directly from our supplier(s). Processing times can vary by product and supplier.
Order verification: For security reasons, orders flagged for verification may require additional time.

2) Shipping Methods, Carriers & Estimated Delivery

Estimates: Delivery estimates are from the ship date, not the order date, and exclude weekends/holidays.
Multiple shipments: If your order contains items from multiple suppliers, you may receive separate shipments with different tracking numbers.

3) Shipping Costs & Duties/Taxes

Rates: Shipping costs are calculated at checkout based on weight, dimensions, destination, and the carrier’s rates.
Free shipping: We offer free shipping threshold on eligible orders.

4) Tracking & Delivery Confirmation

Tracking: A tracking number will be emailed once your item ships. Some carriers may take 24–48 hours to update tracking.
Delivery confirmation: If tracking shows delivered but you did not receive the package, please check with household members, neighbors, building management, or your local carrier office. Then contact us within 3 days.

5) Address Accuracy & Changes

Address entry: Please ensure your shipping address is complete and correct at checkout.
Changes: We can modify a shipping address before the order is processed. After shipment, changes may not be possible and could incur carrier fees.
Undeliverable packages: If a package is returned due to an incorrect or incomplete address, reshipment fees may apply.

6) Delays & Exceptions

Potential delays: Weather, customs inspection, carrier backlogs, peak seasons, or supplier stock issues may cause delays beyond our control.
Out‑of‑stock items: If an item is no longer available, we’ll notify you and offer a replacement, backorder option, or refund.
Pre‑orders/backorders: Estimated dates are provided on product pages; these are subject to change.

7) Lost, Damaged, or Stolen Packages

Lost in transit: If a package is lost, we will open an investigation with the carrier.
Damage on arrival: Please report damage within 3 days of delivery, with photos of the packaging and item. We’ll work with the supplier to replace or refund per their policies.
Porch theft: We are not responsible for stolen packages after carrier confirmation of delivery. Consider using secure delivery options (e.g., signature required) at checkout.

8) Signature Requirements & PO Boxes

Signature: Some shipments may require a signature at delivery, especially for high‑value items.

9) International Shipping & Customs

Availability: We ship to the United States.
Customs clearance: Customs may hold packages and request documentation from the recipient. This process is outside our control and may extend delivery times.
Refusals: If you refuse a shipment or it is returned due to customs non‑payment, shipping and customs fees may be non‑refundable.

10) Split Shipments & Bundled Orders

Items in the same order may ship separately from different suppliers. You will receive individual tracking for each shipment.
Bundled promotions may arrive in multiple packages.

11) Holiday & Peak Season Notes

During peak seasons (e.g., [Black Friday/Cyber Monday], year‑end holidays), processing and transit may require additional days.

12) Customer Support

13) Returns/Exchanges (Shipping‑Related)

Return shipping costs are [customer’s responsibility/covered by us] unless the item is defective or incorrect.
Some items may be non‑returnable due to supplier policies (e.g., personalized items). Please review our Return Policy.

14) Policy Changes

We may update this Shipping Policy to reflect supplier changes or carrier adjustments. Changes are effective upon posting the “Last updated” date.